PRIVACY & COOKIES
YOUR DATA // YOUR RIGHTS
THE POLICY
How We Handle Your Data
Who We Are
OnlineFix is an electronics repair service operated by Tomas, based in Guildford, Surrey, UK. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Contact: hello@onlinefix.uk | 07940 730537
Data We Collect
We may collect the following information when you use our services:
- Name, phone number, and email address (when you contact us or book a repair)
- Device details and repair information (when you submit a repair request)
- Anonymous usage data via Google Analytics (only with your consent)
How We Use Your Data
- To provide and manage repair services you have requested
- To communicate with you about your repair status
- To improve our website and services (via anonymised analytics, with consent)
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Legal Basis
- Contract: Processing your data to fulfil repair services you have requested
- Consent: Analytics cookies are only set with your explicit consent
- Legitimate interest: To maintain and improve our website security
Cookies We Use
Cookies are small text files stored on your device. We use the following cookies:
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| onlinefix_cookie_consent | Stores your cookie preferences | Persistent | |
| _ga | Google Analytics — distinguishes unique users | 2 years | |
| _ga_* | Google Analytics — maintains session state | 2 years | |
| _gid | Google Analytics — distinguishes users | 24 hours |
Analytics cookies are only set after you give consent via the cookie banner. You can change your preference at any time by clearing your browser's local storage for this site.
Third-Party Services
- Google Analytics: We use Google Analytics 4 to understand how visitors use our site. IP addresses are anonymised. Data is processed by Google LLC. Google's Privacy Policy
- Firebase: Used for our internal repair tracking system. Data is processed by Google LLC
- Cloudflare CDN: Delivers Font Awesome icons. May set technical cookies for performance
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent at any time (for analytics cookies)
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at hello@onlinefix.uk.
Data Retention
We retain repair-related data for as long as necessary to provide our services and for a reasonable period afterwards for warranty and support purposes. Analytics data is retained according to Google Analytics' default settings.
Data Security
We take reasonable measures to protect your personal data, including using HTTPS encryption, secure hosting, and access controls on our internal systems.